General terms and conditions of sales

Article 1 — Prices
All our prices are quoted net INCLUDING VAT from our head office in Belgium at B-1180 Uccle, Rue du Kriekenput 11A, transport fees not included.

Article 2 — Packing and shipping
Shipping fees include packing, handling, transport costs and any taxes.
Special care is taken with packages containing fragile products but CID BELGIUM cannot guarantee the transport conditions.
Orders are shipped within 48 working hours after the full payment has been received.
When an order is paid via a bank transfer, the package shall be sent after the payment is credited to the CID BELGIUM account.

Article 3 — Invoicing
An invoice is issued by CID BELGIUM upon receipt of the order. It is automatically included inside the shipped package.
However, you can get a digital copy (pdf) upon request at :

Article 4 — Delivery
CID BELGIUM uses external service providers (bpost or FEDEX) to deliver its orders.
Delivery times have to be considered as indicative only, and do not represent an obligation by CID BELGIUM towards the user.
A reasonable delay may not result in an order being cancelled, a request for compensation or any penalty.
If circumstances make it impossible for an order to be fulfilled – particularly in cases of force majeure, such as a strike, lock-out, accident, bad weather, blockade, an import or export ban, the manufacturer's cessation of production or delivery,… – we expressly reserve the right to cancel the order, without any compensation. .
CID BELGIUM shall not be required to provide evidence of the unpredictable character of the circumstances constituting force majeure.

Article 5 — Complaints
Should the order be damaged or incomplete, in the event of an error or any other defect or a non-conformity, visible or invisible, the customer shall be required to refuse the goods or accept them only after written reservations have been made.
Any complaints should be forwarded to us by fax, letter or e-mail within eight (8) days after the delivery of the goods. After this deadline, the claim shall no longer be taken into consideration and the products shall be regarded as accepted unreservedly.
Any complaints about our invoices should be reported to us by fax, letter or e-mail within eight (8) calendar days after the invoices have been received.
Otherwise they shall be regarded as accepted unreservedly. A complaint may not justify a suspension of payment.

Article 6 — Intellectual property rights
CID BELGIUM and its suppliers shall remain the sole owners of all the intellectual rights concerning the goods delivered and the trademarks, logos and commercial names featured on their websites and on their documents and correspondence.

Contact details
Rue du Kriekenput, 11A
Tel : +32 (0)2/374.03.39
Fax : +32 (0)2/791.53.67
E-mail :